How to Track Your Package Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct tracking link. Please note that tracking information will only become active after the parcel has been handed over to our shipping carrier.
Checking Pending Orders If you are waiting for your order to ship, you can easily check its current status at any time. Simply log in to your Momymoments account and navigate to the Order History page. By clicking on your specific order number, you can view all the details and see exactly where your order is in the fulfillment process.
Order Cancellations & Modifications We understand that sometimes you might need to make a change! You can easily cancel your order, provided that the items have not yet been dispatched from our warehouse.
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How to cancel: You can either log in to your account, visit your purchase history page, and click the "Cancel" button, or contact our customer service team directly with your order number.
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Placing a new order: Once your original order is successfully canceled, you are more than welcome to place a new order for the correct size, color, or style.