Refund policy

We want you to love your purchase! If something isn't right, we're here to help you get it sorted out. Please review our return policy below.

30-Day Return Window

We accept returns and exchanges for eligible items within 30 days of the delivery date.

To be eligible for a return or exchange, your item must be:

In its original, unworn, and unwashed condition.
Free from damage, stains, odors, or signs of wear.
Returned with all original tags and packaging intact.

Items That Cannot Be Returned (Non-Returnable Items)

For hygiene, health, and safety reasons, certain categories are subject to specific return conditions:

Bodysuits, Lingerie & Swimwear: Eligible for return or exchange ONLY if the item is brand new, unworn, unwashed, in its original unopened packaging, and with all protective hygiene liners and tags completely intact. Once opened, worn, or removed from the original packaging, these items are not eligible for return or exchange for hygiene reasons.

Return Shipping Fees

Standard Returns (Change of mind / Incorrect size chosen): Customers are responsible for all return shipping costs. Return shipping fees are non-refundable. We strongly recommend using a trackable shipping service (USPS, UPS, or FedEx) as we cannot be responsible for lost return packages.
Damaged, Defective, or Incorrect Items: If you received an item that is damaged, defective, or incorrect due to our error, we will cover 100% of the return shipping costs and provide you with a prepaid return shipping label.

How to Request a Return or Exchange

All returns must be pre-approved by our customer service team before sending items back.

Contact us at support@momymoments.com within 30 days of receiving your order with your Order Number, the SKU/Item Name, and the Reason for Return.
If your item is damaged or defective, please attach clear photos or videos showing the issue.
Our Customer Service Team will review your request within 2 business days. Once approved, please mail your return package securely to our Return Processing Center at: Momy Moments Returns 14 Commerce Rd, Newtown, CT 06470, United States
Once you ship the item, please email us the Tracking Number and carrier name so we can monitor its arrival.

⚠️ Important: Do NOT send your return to the sender's address shown on your original shipping package. That address is a dispatch facility, not our return processing center, and sending returns there will result in a lost package or severe delay.

Exchanges: Exchanges are subject to product availability. If the requested replacement item is unavailable, we will process the eligible return as a refund instead. Customers are responsible for return shipping costs for exchanges due to change of mind or incorrect size. If the replacement is needed because we sent an incorrect or defective item, we will cover the applicable return shipping costs.

Refunds & Processing

Once your return package is received at our facility, our team will inspect the item(s) within 3–5 business days.
We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days to your original payment method.
Original shipping fees paid at checkout are non-refundable (except in cases where the return is due to our error or a damaged item).
Please note that your bank or credit card company may require additional processing time (usually 3–5 business days) for the funds to post to your account.

Order Cancellations

Before Shipment: Orders that have not yet been dispatched can be canceled free of charge. Please email us immediately at support@momymoments.com.
After Shipment: Once an order has been shipped, it cannot be canceled. You may request a standard return upon receiving the package.