Return & Refund

We want you to love your purchase. If something isn't right, we're here to help.

Please read the following policy carefully before requesting a return or exchange.

Returns & Exchanges

We accept returns and exchanges for eligible items within 30 days of the delivery date.

To be eligible for a return or exchange, the item must be:

Unworn and unwashed
In its original condition
Free from damage, stains, odors, or signs of use
Returned with all original tags attached

All returns and exchanges must be approved by our Customer Service Team before being shipped back. Please do not send any items back without contacting us first.

How to Request a Return or Exchange

Please contact our Customer Service Team within 30 days of receiving your order and provide:

Your order number
The SKU or name of the product
The reason for your return or exchange
Photos of the item if it is damaged or defective

Our Customer Service Team will review your request and respond within 2 business days.

Return Address

Once your return request has been approved, our Customer Service Team will provide you with the correct return address and shipping instructions.

Please note:

Do not send your return to the sender's address shown on your original package.
The sender's address is not our return address and may delay or prevent the processing of your return.
You must provide a valid tracking number and the name of the shipping carrier after sending your return.
We do not accept returns sent using Cash on Delivery (COD).

We are not responsible for returns sent to an incorrect address or without prior approval.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are not eligible for return or exchange:

Sale items
Gift cards
Bodysuits
Lingerie
Swimwear
Jewelry
Beauty products
Accessories

No exceptions can be made for hygiene-sensitive items once they have been worn, opened, or used.

Damaged or Defective Items

If you receive an item that is damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the damage or defect

If the issue is confirmed to be caused by our error or a manufacturing defect, we may offer a replacement, exchange, or refund. In these cases, we will cover the applicable return shipping costs.

Please Note

Differences in appearance caused by:

Monitor or device display settings
Lighting conditions
Photography
Minor variations in color

are not considered product defects.

We make every effort to accurately display product colors and provide detailed product information. However, actual colors may vary slightly depending on your screen and lighting conditions.

Choosing the Right Size

Please carefully review the size chart provided on each product page before placing your order.

Our size guides are provided for general reference. For the best fit, we recommend comparing your measurements with the detailed size chart for the specific product you wish to purchase.

If you are unsure about sizing, please contact our Customer Service Team before placing your order. We will be happy to help.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or a confirmed defective item.

We do not charge additional handling fees for approved returns or exchanges.

If the item you received is damaged, defective, or incorrect due to our error, we will work with you to resolve the issue and cover the applicable return shipping costs.

Refunds

Once we receive your returned item, our team will inspect it and notify you by email that we have received your return.

We will then notify you whether your refund has been approved or rejected.

If your refund is approved:

We will process the refund within 7 business days after the return has been received and approved.
The refund will be issued to the original payment method used for the purchase.
Credit or debit card refunds may take additional time to appear on your account, depending on your bank or card issuer.
Original shipping fees are non-refundable, unless the return is due to our error or a confirmed defective item.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.