Shipping Information

At MomyMoments, we strive to deliver your order as quickly and seamlessly as possible. Below is everything you need to know about our shipping procedures.

⏱️ Order Processing & Delivery Timeline

Your estimated total delivery time is calculated as follows:

Total Delivery Time = Processing Time + Transit Time

  • Order Processing Time: 1–3 business days (Monday – Friday, excluding holidays).

  • Order Cut-Off Time: Standard and Express orders placed before 11:00 PM (PT) will be processed on the next business day.

  • Orders placed over the weekend (Saturday – Sunday) will ship out the following Monday.

🚚 Shipping Rates & Transit Times

Shipping Method Cost Estimated Transit Time(Excludes Processing Time)
Standard Shipping $9.5 (FREE for orders over $79) 10–15 Business Days
Express Shipping $18.00 5–10 Business Days

Note: Business days are Monday through Friday, excluding public holidays. Transit times are estimates provided by carrier services and are not guaranteed.

📦 Order Tracking & Status Updates

  1. Order Confirmation: Immediately after placing your order, you will receive a confirmation email detailing your items, billing, and shipping details.

  2. Shipping Confirmation: Once your package is packed and a shipping label is created, we will send you an email containing your tracking information.

🌍 Customs, Duties & Import Taxes

For international orders, parcels may be subject to local import duties, taxes, or clearance fees upon arrival in the destination country:

  • Responsibility: All customs duties and import taxes are the sole responsibility of the recipient.

  • Rates: Customs tariffs and VAT rates vary widely by country and are set by local authorities based on the origin and merchandise classification.

  • We recommend contacting your local customs office for specific estimated costs before placing an order.

⚠️ Unexpected Delays

While we do our absolute best to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

  • High shipping volumes during peak holiday seasons.

  • Extreme weather conditions or natural disruptions.

  • Carrier transport or technical issues.

If your shipment is significantly delayed, we will notify you via email and work with the carrier to deliver your package as soon as possible. We truly appreciate your patience and understanding!

📩 Need Help?

If you have any questions or need assistance with your order, please reach out to our Support Team at support@momymoments.com. We’re here to help!